We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.
1. Important Information
1.2. Contact Us
2. Use of the Platform by ThriveHive and our Customers
2.1. The ThriveHive Platform
Our online Platform allows any company that uses it (our customers and ThriveHive itself) to build marketing webpages on our servers where visitors can learn more about the company, download content, and provide their contact information and other demographic information. This information, which is stored and managed on our service providers’ servers, is then used so that the visitors can be contacted about their interest in the company’s goods or services and interact with the company. ThriveHive provides the Platform to our customers for their own marketing and lead generation, and we use it on our Websites for our own marketing and lead generation.
2.2. Use by ThriveHive
2.3. Use by Our Customers
2.4. “Sensitive Information”
This refers to credit or debit card numbers, personal financial account information, Social Security numbers, passport numbers, driver’s license numbers or similar personal identifiers, racial or ethnic origin, physical or mental health condition or information, or other employment, financial or health information.
2.5. Lawful Purpose
Services provided to or used by the User may only be for lawful purposes. Transmission, storage, copying, or modifying any material or other actions by the User in violation of any Federal, State or Local regulation is prohibited. This includes material legally judged to be threatening or obscene, pornographic, profane, or material protected by trade secrets. This also includes, but is not limited to, material protected by copyright, trade secret, or any other statute, threatening material, or obscene material. Users are prohibited from using ThriveHive for the propagation, distribution, housing, processing, storing, or otherwise handling in any way lewd, obscene, or pornographic material, or any other material which ThriveHive deems, in its sole discretion, to be objectionable, including, but not limited to, pornography, satanic materials, and any and all materials of an adult nature. This also includes links or any connection to such materials. The designation of any materials as such described above is left entirely to the discretion of the ThriveHive management. The User agrees to indemnify and hold harmless and defend ThriveHive from any claims resulting from the User’s use or User’s allowed use by others of the Services which damages either ThriveHive, its officers, its employees, its directors, its partners, or another party or parties.
3. Information We Collect
3.1. When You Visit our Websites
You are free to explore the Websites without providing any information about yourself. When you visit the Websites or register for the Platform, we request that you provide Personal Information about yourself, and we collect Navigational Information.
3.2. When You Use our Mobile Application
We use mobile analytics software to allow us to better understand the functionality of our Mobile Apps on your mobile device. In addition to information we collect on our Websites, when you use our Mobile Apps we may also collect your city location, device model and version, OS version, and your ThriveHive Platform credentials.
We may link information we store within the analytics software to Personal Information you submit within the Mobile App.
3.3. “Personal Information”
This refers to any information that you voluntarily submit to us and that identifies you personally, including contact information, such as your name, e-mail address, company name, address, phone number, and other information about yourself or your business. Personal Information can also include information about any transactions, both free and paid, that you enter into on the Websites, and information about you that is available on the internet, such as from Facebook, LinkedIn, Twitter and Google, or publicly available information that we acquire from service providers.
3.4. “Navigational Information”
This refers to information about your computer and your visits to this website such as your IP address, geographical location, browser type, referral source, length of visit and pages viewed. Please see the “Navigation Information” section below.
3.5. Payment Information
We collect and process payment information from you when you subscribe to the Platform, including credit cards numbers and billing information, using third party PCI-compliant service providers. Except for this, we do not collect Sensitive Information from you.
3.6. Information About Children
The Websites are not intended for or targeted at children under 13, and we do not knowingly or intentionally collect information about children under 13. If you believe that we have collected information about a child under 13, please contact us at [email protected], so that we may delete the information.
4. How We Use Information We Collect
4.2. Privacy & Proprietary Information
ThriveHive shall keep confidential and shall not disclose to third parties any (i) material, non-public information which it may learn about the User’s business and (ii) any personally identifying information and/or payment information, unless when requested by USER in writing. ThriveHive shall be free to use aggregated, anonymized data, including data gathered while performing services under this Agreement and others like it, to provide consulting services similar to those offered to the User or in its marketing materials.
4.3. Use of Personal Information
4.4. Use of Navigational Information
We use Navigational Information to operate and improve the Websites and the Platform. We may also use Navigational Information alone or in combination with Personal Information to provide you with personalized information about ThriveHive.
4.5. Customer Testimonials, Comments, and Case Studies
We post customer testimonials, comments, and case studies on our Websites, which may contain Personal Information. We obtain each customer’s consent via email prior to posting the customer’s name, testimonial, and business information.
4.6. Use of Credit Card Information
If you give us credit card information, we use it solely to check your financial qualifications and collect payment from you. We use a third-party service provider to manage credit card processing. This service provider is not permitted to store, retain, or use information you provide except for the sole purpose of credit card processing on our behalf.
4.7. Service Providers
We employ other companies and people to provide services to visitors to our Websites, our customers, and users of the Platform and may need to share your information with them to provide information, products or services to you. Examples may include removing repetitive information from prospect lists, analyzing data, providing marketing assistance, processing credit card payments, supplementing the information you provide us in order to provide you with better service, and providing customer service. In all cases where we share your information with such agents, we explicitly require the agent to acknowledge and adhere to our privacy and customer data handling policies.
4.8. Security of your Personal Information
ThriveHive’s Site has security measures in place to protect against the loss, misuse or alteration of the information under our control. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL).
4.9. Social Media Features
4.10. External Websites
We offer publicly accessible blogs. Please keep in mind that if you directly disclose any information through our public blogs this information may be collected and used by others. We will correct or delete any information you have posted on the Websites if you so request, as described in “Opting Out and Unsubscribing” below.
4.12. Retention of Personal Information
We retain Personal Information that you provide us as long as we consider it potentially useful in contacting you about the Platform or our other services, and then we securely delete the information. We will delete this information from the servers at an earlier date if you so request, as described in “Opting Out and Unsubscribing” below. If you provide information to our customers as part of their use of the Platform, our customers decide how long to retain the personal information they collect from you. If a customer terminates its use of the Platform, then we will provide customer with access to all information stored for the customer by the Platform, including any Personal Information provided by you, for export by the customer according to our agreement with our customer. After termination, we may, unless legally prohibited, delete all customer information, including your Personal Information, from the Platform.
4.13. Corporate Events
If we (or our assets) are acquired by another company, whether by merger, acquisition, bankruptcy or otherwise, that company would receive all information gathered by ThriveHive on the Websites and the Platform.
4.14. Compelled Disclosure
We reserve the right to use or disclose your Personal Information if required by law or if we reasonably believe that use or disclosure is necessary to protect our rights or to comply with a law, court order, or legal process.
5. Navigational Information
We use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web server. Cookies are not used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a Web server in the domain that issued the cookie to you. One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize pages on our Websites, or register for the Platform, a cookie helps us to recall your specific information on subsequent visits. When you return to the same Website, the information you previously provided can be retrieved, so you can easily use the customized features.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the ThriveHive Platform or Websites you visit. ThriveHive keeps track of the Websites and pages you visit within ThriveHive, in order to determine what portion of the ThriveHive Website or Platform is the most popular or most used. This data is used to deliver customized content and promotions within the ThriveHive Website and Platform to customers whose behavior indicates that they are interested in a particular subject area.
5.2. Log Files
We may collect demographic information, such as your ZIP code, age, gender, preferences, interests and favorites using log files that are not associated with your name or other personally identifying information. There is also information about your computer hardware and software that is automatically collected by us. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used by ThriveHive for the operation of the Platform, to maintain quality of the Platform, and to provide general statistics regarding use of the ThriveHive Website. For these purposes, we do link this automatically-collected data to Personal Information such as name, email address, address, and phone number.
5.3. Tracking Pixels
We employ a software technology called tracking pixels, that help us better manage the Website and Platform by informing us what content is effective. Tracking pixels are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, tracking pixels are embedded invisibly on Web pages or in emails and are about the size of the period at the end of this sentence. We use tracking pixels in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. We tie the information gathered by tracking pixels in emails to our customers’ Personal Information. If you would like to opt-out of these emails, please see “Opting Out and Unsubscribing”.
One feature of the Services is the ability to create shortened uniform resource locators (URLs) of websites. ThriveHive collects and stores both the original URL and the shortened URL and, if you are logged in to your Account, we will associate that information with your Account. ThriveHive also collects and stores the time and date on which you shortened the original URL and when you share the ThriveHive Link, and information on the channels through which the ThiveHive Link was shared.
5.5. Metrics and Analytics
ThriveHive collects information about accesses (such as clicks) of every ThriveHive Link created through the Services. This information includes, but is not limited to: (i) the IP address and physical location of the devices accessing the ThriveHive Link; (ii) the referring websites or services; (iii) the time and date of each access; and (iv) information about sharing of the ThriveHive Link on Third Party Services such as Twitter and Facebook. These metrics and analytics are used by ThriveHive and its partners to improve their websites and services by, for example, providing value-added features.
5.6. Navigational Information Collected by Our Customers
Our customers can use the tools we provide, as well as tools provided by third parties, to collect Navigational Information when you visit their webpages on the Platform. ThriveHive does not control our customers’ use of these tools, nor do we control the information they collect or how they use it.
5.7. Third Party Tracking Technologies
6. Opting Out and Unsubscribing
6.1. Reviewing, Correcting and Removing Your Personal Information
If you provide us with your Personal Information, you have the following rights with respect to that information:
To review the user information that you have supplied to us
To request that we correct any errors, outdated information, or omissions in user information that you have supplied to us
To request that your user information not be used to contact you
To request that your user information be removed from any solicitation list that we use
To request that your user information be deleted from our records
To opt out of being solicited by ThriveHive or third parties
To exercise any of these rights, please contact us at [email protected] or by mail to ThriveHive, 222 Third Street, Suite 0234, Cambridge, MA 02142, Attention: Privacy. We will promptly change, correct, or delete your information and notify you of the action we have taken.
6.2. Anti-Spam Policy
Our Acceptable Use Policy applies to us and to our customers and, among other things, prohibits use of the Platform to send unsolicited commercial email in violation of applicable laws, and requires the inclusion in every email sent using the Platform of an “opt-out” mechanism and other required information. We require all of our customers to agree to adhere to the Acceptable Use Policy at all times, and any violations of the Acceptable Use Policy by a customer can result in immediate suspension or termination of the Platform.
6.3. To Unsubscribe From Our Communications
You may unsubscribe from our marketing communications by clicking on the “unsubscribe” link located on the bottom of our e-mails, or by sending us email us at [email protected], or by sending us postal mail to ThriveHive, 222 Third Street, Suite 0234 Cambridge, MA 02142 USA, Attention: Privacy. Customers cannot opt out of receiving transactional emails related to their account with us or the Platform.
6.4. To Unsubscribe from Our Customers’ Communications
Our customers are solely responsible for their own marketing emails and other communications; we cannot unsubscribe you from their communications. You can unsubscribe from our customers’ marketing communications by clicking on the “unsubscribe” link located on the bottom of their emails, or by contacting them directly.
Last Modified: April 13, 2015