• What’s New with Perch: Connect with Your Customers in One Inbox

perch inbox update

Perch has big news today! We just released some exciting new features to make it easier for you to interact with customers, prospects, and improve your online local presence. For anyone discovering Perch for the first time, we’d like to start by saying welcome!

Perch is the easy-to-use app that helps local businesses improve their online local presence across Google, Facebook, Yelp, and more. While more than 200,000 businesses have already downloaded the app, today it’s even more powerful with our latest release. So what can you expect with the new and improved version of Perch? Let’s see!

perch inbox update

Easier Customer and Prospect Interactions

With our latest release, we help you solve one of the biggest challenges small businesses everywhere face … interacting with customers and prospects online. It’s something we all know is important, and the more active online interaction you’re having with people about your business the better.

That said, your time is precious, which is why you can now manage the following customer and prospect interactions from the convenience of your guided Inbox:perch review inbox

Respond and react to customer reviews, comments, and company mentions

We all know the deal, sometimes reviews and comments are good and sometimes they’re not so good. But the one thing every consumer appreciates is hearing from the business and seeing responses. This helps to humanize your business, promote trust and transparency, shows appreciation for your loyal customers and clients, and keeps you in control of your brand perception.

Share answers to common questions

Nobody likes to answer the same questions twice and now you don’t have to anymore. Perch makes it easy to answer questions about your business, such as “what’s the parking situation like” so other people who have the same question can get the answer without having to contact you. Huge time saver!

As a small business, consistently interacting with your customers and prospects online is one of the best ways to build trust and stand out online, and now it’s easier than ever with Perch’s Inbox. Plus, you can now complete personalized guidance tasks directly in Perch Inbox. For example, you can upload photos, add your description, and add any missing URLs to Google without leaving the Perch Inbox!

Try it out

To try out all the latest features and start interacting with your customers and prospects, head on over to Perch now!

Have questions?

If you have any questions please visit our FAQs page or book a guided marketing session here.

Just getting started?

If you’re just learning about what Google My Business is and want to know where to start, try our free tool below to help you get going!

Sarah Cavicchi
Sarah Cavicchi
Sarah is the Head of Content for ThriveHive, where she creates strategic content assets to help business owners and marketers own their digital presence and connect with their customers. When she's not wordsmithing or brainstorming new ideas, she enjoys exploring Boston or curling up with a good book.

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