Associate Customer Support Specialist

Associate Customer Support Specialist ThriveHive is seeking a highly motivated and capable Associate Customer Support Representative with drive and determination to join our growing team. In this role you will be providing support to our Sales Teams to maximize seller productivity and enhance customer satisfaction.

The person chosen for this position will also be responsible for the following objectives:

o Prepare and verify that all sales being entered into the system for fulfillment are accurate in regards to terms, prices, and internal processes
o Communicate efficiently with all departments within the organization to maximize collaboration between Finance, Sales, Product Teams, and Operations
o Scheduling appointments between the client and the Client Services Representative assigned to their order
o Providing support to Sales Executives for a variety of issues including entering orders, troubleshooting with our partner portal, and general inquiries on process of pre-fulfillment
o Ensuring all contracts are attached to sales requests and billing is set up for all applicable sales requests and following up with sales/sales management when necessary
o Gathering any information pertaining to the client prior to an intake call in order to aid our fulfillment team
o Assigning out new sales requests to our Client Services team based off of assigned markets and current case load of team members

Other duties as needed
The ideal candidate should possess the following skills:

o Attention to detail o Excellent problem solving skills
o Strong multi-tasking skills to handle multiple phone calls and emails while monitoring any new sales being entered
o Previous experience with is preferred but not required
o A pleasant telephone manner is essential as well as a proven ability to interact with people at all levels of an organization

At ThriveHive, we have an outstanding work environment that supports and encourages all members of our team. We offer competitive pay, benefits, and a fun and exciting corporate culture. We are located walking distance from the Red Line and offer ample parking!

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