Account Manager

Assure a high rate of retention and an increase in business through continued communication, problem solving and status reporting, building rapport with the customer guaranteeing high level of customer satisfaction and loyalty.

Responsibilities

  • Manage active assigned accounts with a spend level of over $20K for the term of the contract
  • Primary point of contact for clients as the subject matter expert for all Propel products as well as complete understanding of all internal processes and procedures
  • Must be able to manage multiple accounts and tasks at once
  • For new customers the AM will be present on the welcome call to establish their relationship and properly set expectations.
  • Schedule an initial meeting with the customer and the appropriate product teams
  • Establish relevant performance standards
  • Monitor activity on a weekly basis to assure positive results meeting customer expectations
  • Identify key opportunities and assist in driving up-sells
  • Promote the value of Propel’s products and services
  • Daily monitoring of accounts designated with “Key Account” status and scheduling of weekly and bi-monthly check ins with accounts
  • Identify key opportunities and assist in driving up-sells
  • Review flagged under performance with the Product team to correct situation
  • Alert the sales representative of any potential performance concerns
  • Partnering with cross-functional teams to deliver exceptional client services to drive retention and growth
  • Manage ending campaigns to ensure retention
  • Create a monthly summary that highlights the customer’s individual performance standard
  • Quarterly reports will be provided to highlight full scope of results. This includes but is not limited to Analytics Reporting and product specific reporting (SEM detail, live chat summaries, summary of results for custom direct email campaigns), FB ads results

Requirements:

  • 3-5 Years of inside sales/account management
  • Digital experience/solid understanding of the digital space
  • Heavy project management skills
  • Working knowledge of excel, Word, Outlook
  • BS/BA degree

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