March 7, 2014

So You Got a Review Online…Now What?

There’s a good chance people are talking about your business online. For both the good and the bad, being aware of how your brand is perceived by consumers is extremely important. Responding to reviews can be very tricky, so to help you get started, we’ve put together a list of our top 3 tips for crafting a response online....
August 8, 2012

Commit to monitoring and managing your business’ reputation

It is no secret that dissatisfied customers tend to share their complaints with others. Word-of-mouth has always posed a threat to your brand and reputation, but with roughly 2.27 billion users on the internet, the damage caused by word-of-mouth is in a whole new arena...
February 22, 2012

Reputation Management: What is it, and why you should care

How many customers are you losing out on due to a bad review? The dangers of not knowing what’s being said about your business are immeasurable. A bad review that goes unanswered can seriously tarnish your business’ reputation!