August 13, 2015

Now We Got Bad Blood… With Your Customers

Uh oh! Taylor Swift may have bad blood with her exes, but now you just found yourself in some bad blood, but with your customers! What happens if you do come across a negative comment or criticism? Here are some tips about how to handle this bad blood....
August 12, 2014

5 Essential Factors that Affect Your Online Reputation

In an age where research for products and services is done primarily online, the way your brand is represented on the Internet is more important than ever. Customers can make a quick opinion about whether they trust your business just by glancing at your brand’s online profile. What factors can affect your online reputation?...
April 14, 2014

George Leith on Reputation: Conversations with Propel

This Thursday, April 17th, Propel Marketing is hosting digital marketing specialist George Leith to talk about Reputation Monitoring, digital media, and so much more. We sat down with George to talk about Reputation, Social Media, and what he sees for the future of digital...
March 7, 2014

So You Got a Review Online…Now What?

There’s a good chance people are talking about your business online. For both the good and the bad, being aware of how your brand is perceived by consumers is extremely important. Responding to reviews can be very tricky, so to help you get started, we’ve put together a list of our top 3 tips for crafting a response online....
August 8, 2012

Commit to monitoring and managing your business’ reputation

It is no secret that dissatisfied customers tend to share their complaints with others. Word-of-mouth has always posed a threat to your brand and reputation, but with roughly 2.27 billion users on the internet, the damage caused by word-of-mouth is in a whole new arena...
February 22, 2012

Reputation Management: What is it, and why you should care

How many customers are you losing out on due to a bad review? The dangers of not knowing what’s being said about your business are immeasurable. A bad review that goes unanswered can seriously tarnish your business’ reputation!