October 10, 2014

Customer Service Week 2014

Did you know that 66% of global consumers stopped doing business with a provider due to poor customer service experiences? From in-person conversations to friendly banter on social media, Customer Service Representatives are invaluable to the success of your business. So to wrap up Customer Service Week, we at Propel would like to give a big shout-out to our own beloved team...
September 12, 2014

24/7 Customer Service with Live Chat Engagement

What’s better than a friendly, personable, and well-informed staff member on the floor talking to customers? One that’s available 24/7! Live Chat allows customers to get answers in real-time, with a friendly and engaged customer service representative, whether you're open or not!...
August 7, 2014

4 Fast Ways to Use Service for Success

You know how important customer service can be to the success of your business. How do you integrate it into the everyday? By following a few simple steps, your business will not only reap the benefits of great service, but could also emerge as an innovative thought leader in your industry...
July 15, 2014

How Good Customer Service Serves You

83% of consumers say they NEED some kind of customer support when making an online purchase. Your customer service reps are the front lines of your customer engagement, retaining clients and acting as the face of your business. How does your customer service serve your business?...
February 13, 2014

Be Mine: Tell your customers you love them!

Valentine's Day is a time where we tell the special him or her in our life how much they mean to us. Instead, this year we challenge business owners to consider how much their customers mean to them. How much have you put into your business in the physical space as well as the online space? Are you sending a message to customers to "Be Mine"?