September 6, 2017
How to Stay in Touch with Your Customers

10 Ways to Stay in Touch with Your Customers 

The relationship between businesses and their clients in is changing. It is no longer characterized by simply providing a product or service that someone wants to […]
August 24, 2017
How to Write a Great Customer Success Story

How to Write a Great Customer Success Story

When it comes to talking about how great your company, product, or service is, it doesn’t get much better than testimonials from your own customers. After […]
October 10, 2014

Customer Service Week 2014

Did you know that 66% of global consumers stopped doing business with a provider due to poor customer service experiences? From in-person conversations to friendly banter on social media, Customer Service Representatives are invaluable to the success of your business. So to wrap up Customer Service Week, we at Propel would like to give a big shout-out to our own beloved team...
September 12, 2014

24/7 Customer Service with Live Chat Engagement

What’s better than a friendly, personable, and well-informed staff member on the floor talking to customers? One that’s available 24/7! Live Chat allows customers to get answers in real-time, with a friendly and engaged customer service representative, whether you're open or not!...
August 7, 2014

4 Fast Ways to Use Service for Success

You know how important customer service can be to the success of your business. How do you integrate it into the everyday? By following a few simple steps, your business will not only reap the benefits of great service, but could also emerge as an innovative thought leader in your industry...
July 15, 2014

How Good Customer Service Serves You

83% of consumers say they NEED some kind of customer support when making an online purchase. Your customer service reps are the front lines of your customer engagement, retaining clients and acting as the face of your business. How does your customer service serve your business?...