January 7, 2020
Did you know that January 16, 2020 is Get to Know your Customers Day? With this important day coming up, we thought we’d share with you […]
August 12, 2019
This post provides various scenarios that you can turn into opportunities to ask for reviews, plus templates for asking that you can adapt to your style.
May 8, 2019
Now that you have your promotions underway, it’s time to talk about showing some love to the most essential part of any business: your customer. Your […]
February 26, 2019
Without a doubt, you feel very appreciative of the many loyal customers that continue to stand by your business. But how do you show that appreciation, […]
December 17, 2018
One of your best resources is your current customer base. You should do more than sell to them, though. If you reach out to current clients […]
June 29, 2018
How many times have you seen ads for a company that you’re a customer of, incentivizing new customers with great offers that you would love to […]
April 25, 2018
Customers that come to you by way of referral will typically be better quality leads with a higher chance of becoming a returning client. Referral programs […]
March 28, 2018
Customers are the lifeblood of every business. Whether you’re a small startup that’s just beginning to gain some traction or a large corporation with years of […]
March 8, 2018
Surveys and polls can be invaluable to business owners like you—when done right. SO what is the so-called “right way” to get these results? Read on […]
February 20, 2018
In the age of Amazon and other giants, maintaining a competitive edge as a small business comes with more than a few challenges. The good news is […]
January 23, 2018
Your customer base is a virtual honeypot when it comes to gaining new business. There is no better marketing than happy customers who willingly vouch for […]
November 30, 2017
You need them, your competitors need them, and any business in existence needs them. Everyone is looking for the same thing – new customers. They’re the […]
November 29, 2017
According to BrightLocal, 88% of online shoppers trust reviews posted to consumer websites over word of mouth. Who knew that the opinions of strangers would make […]
November 8, 2017
Getting new customers is essential to any successful business strategy. Sometimes, however, we get so focused on attracting new customers, that we forget to nurture those […]
November 8, 2017
Everyone wants customers who come back and who tell their friends great things about your products and services. So how do you do it? By delivering a great […]
October 26, 2017
The world of business is growing increasingly more competitive with each passing day. It’s more important than ever to have a solid plan in place to […]
September 6, 2017
The relationship between businesses and their clients in is changing. It is no longer characterized by simply providing a product or service that someone wants to […]
August 24, 2017
When it comes to talking about how great your company, product, or service is, it doesn’t get much better than testimonials from your own customers. After […]
October 10, 2014
Did you know that 66% of global consumers stopped doing business with a provider due to poor customer service experiences? From in-person conversations to friendly banter on social media, Customer Service Representatives are invaluable to the success of your business. So to wrap up Customer Service Week, we at Propel would like to give a big shout-out to our own beloved team...
September 12, 2014
What’s better than a friendly, personable, and well-informed staff member on the floor talking to customers? One that’s available 24/7! Live Chat allows customers to get answers in real-time, with a friendly and engaged customer service representative, whether you're open or not!...
August 7, 2014
You know how important customer service can be to the success of your business. How do you integrate it into the everyday? By following a few simple steps, your business will not only reap the benefits of great service, but could also emerge as an innovative thought leader in your industry...
July 15, 2014
83% of consumers say they NEED some kind of customer support when making an online purchase. Your customer service reps are the front lines of your customer engagement, retaining clients and acting as the face of your business. How does your customer service serve your business?...
February 13, 2014
Valentine's Day is a time where we tell the special him or her in our life how much they mean to us. Instead, this year we challenge business owners to consider how much their customers mean to them. How much have you put into your business in the physical space as well as the online space? Are you sending a message to customers to "Be Mine"?