With the rise of social media, Customer Engagement is quickly becoming synonymous with Customer Service. Now, in order to ensure your business is effectively serving your clients, you have to talk to, relate to, and engage with your customers on a conversational level. Social media has become the primary method when it comes to customer engagement, and rightly so. By becoming part of the conversation, you are better-equipped to serve your customers, able to see what they are saying about you, and most importantly, build mutual respect that extends beyond just the product....